[Resolved]  ICICI Bank — Top Up Loan on existing Home Loan

Dear Team

Home Loan No : LBMUM[protected]
New Topup Application No.: [protected]
Loan Amount Applied : 52 lac

Last month, I had applied for Topup loan on my existing Home Loan Account on 7th Sept. 2020. I submitted the required documents and the Bank assigned Valuerer visited my residence on 12th of Sept. 2020 for just 10 minutes to take out the Valuation of my residence on which the Home Loan is already in existence so as to accordingly Approve my Topup Loan Application.

I received a call from the Credit Department also to discuss the same in next two days time. An amount of INR 5000/- vide cheque no.437981 (drawn on IndusInd Bank) was also cleared on 18th Sept 2020 from my account as a fee towards the proceeding of the loan. But thereafter till date I received no update absolutely "NO RESPONSE" from the Bank staff Mr Amod Sharma (whom I had submitted my Application) nor from Mr Sandeep Upadhyay (id 309260) who is noted as a RM of my Loan Application

I called Mr Sandeep Upadhyay who was absolutely NIL on the subject nor did he call me back with any updates. I followed up with Mr Amod on calls as well as I visited the Kalanagar Branch who said would come back with a response which he has not till date. I patiently waited for the Bank to do their job within their TAT period for the Request but now it is over 20 days with the Bank just sitting NIL over my request.

I paid an amount of INR 5000/- which has no value it seems. I got absolutely no service from the Bank, no Valuation Report, no update on the Loan Application, no CIBIL update and no Response to my request. Very sad service seen from the Bank side for the first time. I feel cheated for INR 5000/-.

Request you to pay back my amount of INR 5000/- with interest. You cannot simply take customers for granted like this. You either accept my Request or reject the same. But a clear communication regarding the same with due respect to the customer's feelings and need should be there as Customer Service. My need for the amount has also vanished. What is the use of putting the request if you are not going to meet the customer need in time. Check my previous loan history, i have been regular in my payments.

Only request now return my money back as no service is given.

Thanks & Regards,
Prachi Mohite