[Resolved] ICICI Bank — Updating mobile number for OTP

shlndr

Address:	Gurgaon, Haryana, 122001
Website:	www.icicibank.com

I am an icici customer from last 2 years and i moved to different city & state. I cannot access my online banking or pay my bills because i cannot access my online account without the otp number. The number which is registered in icici no longer exists anymore. I need to update my new mobile number, but i cannot do this online and talking to customer care has not helped at all.

Please help me...
My customer id:[protected]
Registered email id: shlndr.[protected]@gmail.com
Registered mob no. [protected].

This mob number is no longer with me, now i want to replace with my new number i. E. [protected]. Looking forward for needful help.

Regards,
Shailendra sharma
[protected]

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Sep 17, 2016

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Aug 15, 2016

Updated by shlndr I am an HDFC Bank customer from last 2 years and I moved to different city & state. I cannot access my online banking or pay my bills because i cannot access my online account without the OTP number. The number which is registered with HDFC Bank i.e. no longer exists anymore. I need to update my new mobile number, but i cannot do this online and talking to customer care has not helped at all.

Please help me...
My Customer Id: 48220465
Registered Email Id: shlndr.[protected]@gmail.com
Registered Mob No. [protected].

Registered Mob Number is no longer with me, now i want to replace with my new number i.e. [protected]. Looking forward for needful help.

Regards,
Shailendra
+91-[protected]

Verified Support

Aug 17, 2016

ICICI Bank Customer Care's response Dear Mr. Sharma,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team