ICICI Bank — URGENT :Failed transaction debited Rs. 3000 from Account.

Address:

Pune, Maharashtra

I wish to bring to your notice a serious issue with my last ATM transaction using ICICI ATM machine (Kanchan Gaga Apartments, Magarpatta Road, Hadapsar, Pune-28) I used my CITI bank Debit Card to withdraw Rs. 3000 from ICICI bank ATM located in Pune, Kanchan Gaga Apartments, Magarpatta Road, Hadapsar. After punching in my PIN and the amount to withdraw, the ATM worked on for a while and finally the Transaction was declined. I was stunned later to find that my account was debited with Rs. 3000 even when the cash was not dispensed. This has happened on Saturday 14th, March 2015 at 1.51 PM. Below are the details: ATM WITHDRAWAL SUBJECT: NFSATM 14MAR1359 Card no.: 5497XXX0XXXX6112 Ref: 836509 KANCHANGUNJA APARTMENT HADAPSAR MHIN Ref No :- 14MAR1359 Name : Mangesh Sawai Mobile no : [protected]/ [protected] Somehow this machine does not have functional Transaction advice printer, due to which I did not even get the receipt but amount has been deducted from my account. You can also check the CCTV footage of above mention date and timings to clarify if any doubts. When tried to look for a customer care number to register a complaint, I could not even find it anywhere in ATM. This ATM has neither ATM code displayed nor urgent helpline details mentioned. Whom to contact in such cases? I consider this as a complete lack functional machinery and deliberate use of faulty machines. Who is to blame here? We are at an age of sophisticated machinery and hi-tech and yet a small transaction fails dude to faulty machinery and no help is present. Can someone please help me in this regards. Or help me with the next course of action.