[Resolved] Icici Lombard — insurance claim in respect of vehicle no. dl9caq7393 (maruti - celerio-x)

anand wakadikar

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110012

I purchased the above said vehicle on 24 oct. 2018 from dd motors, mayapuri, new delhi. The vehicle was given for repair for minor to dd motors on 30/11/2018. The said vehicle covered under '0' dip insurance through icici lombard vide insurance policy no. 3001/mi[protected]/00/000 dated 24/10/2018. Dd motors representative informed that icici surveyor conducted survey for vehicle and has only approved the change of front (One side) head light and not approved the denting / scratches came on the left side of the door as the same is rusty. The above facts intimated to the company through mail dated 7/12/2018. Company intimated that we will process your request for claim status under reference no. [protected] and our endeavor will be to address it at the earliest but till date no reply has been given by the company. Now, i have paid charges rs.8008/- for non approved repair work. Whereas the vehicle came under 0 dep. Insurance how to charges for repair work.

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Feb 11, 2019

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2018

ICICI Lombard Customer Care's response Dear Anand,

Apologies for the unpleasant experience. We have made a note of the details and will get back to you with an update.

Regards,
ICICI Lombard General Insurance

Verified Support

Dec 25, 2018

ICICI Lombard Customer Care's response Dear Sir,

Thank you for contacting ICICI Lombard General Insurance Company Ltd.

As per our telephonic conversation held dated December 24, 2018, we are in receipt of your concerns and we shall respond to you in 4 working days.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.

Verified Support

Jan 04, 2019

ICICI Lombard Customer Care's response Dear Mr. Wakadikar,

Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your claim number MOT08180372.

As per our telephonic conversation held with us and claim officer Mr. Sanjeev Yadav today, we have reviewed your above claim with our senior claims official and wish to inform you that damages were approved as per the assessment hence the claim was processed as per our policy terms and conditions and the stance remains the same.

Further, we would like to inform you that your claimed charges can be relooked as reimbursement by claims team only post fresh claim intimation is done on your policy with your agreement on it. So in case if you want us to intimate fresh claim, please feel free to contact us and or claims team shall assist you further.

We sincerely regret the inconvenience caused to you for the said claim.

We look forward to serve you.

Verified Support

Jan 10, 2019

ICICI Lombard Customer Care's response Dear Mr. Wakadikar,

Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your claim number MOT08180372.

As per our telephonic conversation held with us and claim officer Mr. Sanjeev Yadav on January 4, 2019, we have reviewed your above claim with our senior claims official and wish to inform you that damages were approved as per the assessment hence the claim was processed as per our policy terms and conditions and the stance remains the same.

Further, as advised to you on January 4, 2019, and today we have not received any revert from your end. We reiterate that your claimed charges can be relooked as reimbursement by claims team only post fresh claim intimation is done on your policy with your agreement on it. So in case if you want us to intimate fresh claim, please feel free to contact us and or claims team shall assist you further.

We sincerely regret the inconvenience caused to you for the said claim.

We look forward to serve you.