[Resolved]  ICICI Lombard Insurance Company — Claim No: MOT04866266 approved partially & pathetic services from Claim department

Address:

Bangalore, Karnataka

Hi, I am ICICI Lombard Motor insurance zero depreciation policy holder for my vehicle KA-04-ML-3367. On 15th Aug, 2015 my car met with accident and I have register the claim for the same and the claim no:MOT04866266 . I have claimed 2 accidents in one claim and got the claim registration number. Mr.Eeswaran Rajendran ([protected]) has assigned to inspection of my car. The inspection has done and Mr.Eesewaran has approved only half of my damage. I am a zero depreciation policy holder he is only approving half of my damage for the claim. Mr.Eeswaran then asked me to spoke to his boss who is Mr.Bipin([protected]), I spoke to him and he is saying that I need to report the damages after the accident within 24hours. I agree the policy says that I need to report it within 24hours to 15 days of time but I was too occupied with my work since the damages was not too big. Inspite of arguing with Mr.Bipin and Mr.Eeswaran for 5days he is finally approved only half of my damages. If your policy says I need to register the damages for the claims within 24hours to 15 days of time then why the ICICI Lombard operator took the details and given me claim registration number.? If they are considering my request as am a zero depreciation policy holder then why they are not approving full claim damages.? Mr.Eeswaran even tried to convince me that the rear damage is too small for that am I claiming through insurance!! Why this kind of pathetic and disgusting service are given to customer.? Mr.Bipin trying to convince me that I can hold zero depreciation policy for my car but the approval for the damages is in hand of him.! Then why false promises are maid during the time of buying the Motor policy and insisting to buy the zero depreciation policy. Is this kind of service is provided by ICICI Lombard ? Do customer require to call every time to surveyor ? Inspite of calling Mr.Eeswaran so many times he keep on saying that he is in meeting with his boss and he is forwarding his boss number to talk. Why this kind of people are there in ICICI Lombard Insurance department when the Surveyor and his manager is always arguing on approval of damages and finally not approving it. My vehicle hit by lorry from rear side in very slow speed, that is not meant that damages will be too heavy! I got one dent on rear dicky and scratches on rear bumper and there was small cracked on Left side rear light. Mr.Bipin is not accepting that the damages is not related to hitting lorry since it is very small damages.!! I am asking ICICI Lombard do every accident should be major accident? Is small damages is not part of claim? Am so much frustrated by again and again explaining them the accident situation and Mr.Bipin and Mr.Eeswaran has not accepting my claim and keep on telling me that it is irrelevant. I have been customer of Tata AIG and HDFC earlier and didn't saw this kind o[censored]nprofessional and pathetic service to me. Its total discusting service provided by the ICICI. Am escalating this mail to the highest level and am expecting your answer very promptly.