Icici Lombard — policy sale without my assent and forfeited rs6

Address:	Allahabad, Uttar Pradesh, 2110111
Website:	[email protected]

Dear sir,
I want to draw your kind attention regarding forfeited amount of rs.6000 from my icici credit card on cancellation of health insurance policy no.4128i/hp/[protected]/00/000. This policy has unnecessary sold/ without my permission. You can listen the voice recording of me and your customer executive, in which your executive has asked my credit card detail and details of my family member, but i said to your executive after reading the policy paper i would think about the purchase of policy your executive said ok and said that i will call you latter for your assent/permission, but after that he never call me for my confirmation and after some days through my credit card statement i got the fact about the purchase of policy. After knowing the fact about policy purchase i immediately contact the customer care executive about this happening/fact and executive has assured me about the policy cancellation and full refund of the reserve amount through my credit card. But after some days from the reserve amount of rs.19200 only rs 13200 amount has refunded and rs.6000 has forfeited which i know through phone messaging. I regularly contact the customer care for my full refund, but the executive/company has not responding my complaint.
Kindly look the matter seriously and release my forfeited amount which is rs.6000. Otherwise i will be complaining this issue with proper litigation with consumer forum and other complaining authority.
My details are as below:

Name :sandeep singh
Registered m. No -[protected]
Address:-7/10 adarsh colony chak mundera allahabad (U. P)