Icici Lombard — Refund not received from icici lombard health insurance

We had renewed our policy on 22 June 2015 of ICICI LOMBARD HEALTH INSURANCE, And till today we have not received any documents, I have emergency check up, I need policy, I called up to Customer care officer chanchal [talk ref. [protected] dt 21/08/15 2.15pm] spoke to her ashamed to know mismanagement from them they could not locate my policy and also not updated the same on the site and to make it more worst they say that it will take 7 working days to get updated, I asked the officer to me talk to senior to sort this matter but I was refused to get connected to the senior staff As I need this policy paper to submit at Hospital Kindly advice The policy details are as follows: Policy Number: 4128i/iHPR/90415173/01/000 Policy Start Date:22/06/2015 Policy End Date: 21/06/2016 Premium Amount: 24810 We have email them on 21 AUGUST 2015 Since no action was taken we asked for cancellation of the policy on 26 august Ref. no. [protected] It is almost 10 days now but we have no response Regards KHURSHID HAKIM contact Mrs. Hakim [protected]