ICICI Prudential Life Insurance — appears there is a policy no -policy no[protected] dated 10 march 2009 | |||||
Dear friends My name is Amit Dhingra and I am a senior citizen with age of around 63 years in September 2018. I have received a call on 01 October, 2018 From ICICI Prudential Life Insurance, Shivaji Nagar Pune as mentioned. The caller was Ms. Suman Verma from Mobile no was [protected]. As per info given to me on phone there is a dormant policy as per details below - POLICY NO 23583578 - Dated 10 March 2009 - Initial Premiun paid Rs.50, 000/- and no premium paid after that. - Policy is in name of Mr. Amit Dhingra resident of M-15/2, DLF city-2, Gurgaon, Haryana India (Name and Address are correct). I was told that I have to contact Mr. Rudra Pratap Singh, (phone no not known) - the relationship manager and any further action on this policy is possible only through Mr. RudraPratap Singh only. I was also informed that I will have to pay Rs2, 53, 000/- to get the policy activated or I can get one time settlement funds (apps. Rs. 1.50, 000/-) only. I had requested for some senior person to talk to. Mr. Rajesh Malhotra (asst. manager) came on line. He informs his phone no as [protected]. He also confirms that I will have to contact Mr. Rudra Pratap Singh only. Mr. Rajesh confirms his official email id as [protected]@gmail.com I insisted that in view of all this, I shall be considered as a customer and being a senior citizen, I shall not be asked to do the running around. This was not appreciated by Mr. Rajesh. I enquired for branch head Mr. Dinesh Nanavati (as told). On this request, Mr. Rajesh became quite rude, unprofessional and refused to do anything further and banged the phone down. NOW I HAVE FEW QUESTIONS 1. WHY CAN I NOT BE GIVEN ALL DETAILS OF THE POLICY ON EMAIL. 2. WHY MR. RUDRA PRATAP SINGH IS SO IMPORTANT THAT HE ONLY CAN ACTIVATE THE POLICY 3. IF MR. RUDRA PRATAP SINGH CHANGES THE ORGANISATION THEN WILL ALL CUSTOMER GET DOOMED. 4. WHY ICIC PRUDENTIAL DOES NOT TRAIN ITS STAFF TO BE POLITE TO ITS CUSTOMERS (IF THIS CALL WAS FROM ICICI). I WANT THIS ENTIRE CASE TO BE EXAMINED AND INVESTIGATED. THE RESULTS MAY KINDLY BE SHARED WITH ME. ICICI first said call is fake. then they say policy not is genuine. but they are not giving me policy details Was this information helpful? | |||||
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ICICI Prudential Life Insurance customer support has been notified about the posted complaint. | |||||
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+1 860 266 7766
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
It's happy with me my policy no is 25434518.
I told in bank we don't need any policy, but force full selling this policy to me.
After that I don't received any document. now I cancelled this policy my 32000 deducted in bank.