[Resolved]  ICICI Prudential Life Insurance — Did not gave policy in time. When requested to cancel they have refused.

Address:

Pune, Maharashtra

I had taken a Policy for which the premium was paid in first week of September 2014. Their senior Executive was told very explicitly that I will need Hard Copy to review and accept or reject the same. ICICI Pru sent the policy to their local regional office. The regional office executive came to deliver the Policy on 17 October 2014. I read it and immediately told him to cancel the Policy and process the refund. he got the cancellation form filled up took the policy back but later on ICICI refused to cancel the policy. I brought the matter to their CEO notice Mr.Sandeep Bakshi. His office reverted back to his executives in Pune. CEO office told me if the Pune Regional Manager agrees to cancel it will be done. I had a meeting with their Mr.Kapil Regional Manager but he was only pleading and apologising for his mistake and did not took positive action. The executive kept the policy so as to meet their target and do not give me any time to cancel the same. It is shame and sad that company like ICICI is doing such shaddy things to earn business. Kindly advice me whom should I approach. I am also prepared to move the court if required and establish that no other innocent citizen become a prey of ICICI PRU. The policy Number is 18881281.