ICICI Prudential Life Insurance — Harrasment while cheque payment credit after surrender policy

Address:

Nagpur, Maharashtra

Myself Sunil from Nagpur holding NRE account in ICICI, recently surrendered ICIC prudential policy by 26th Feb, where time of surrender counter person told me current NAV value was 17.02 & fund value and told shall receive cheque by next 9 days. But after 13 days they told that cheque came & need to credit in respected NRE account. Upon that Mr. Vaibhav, Branch Manager of Dharmpeth branch called to receive cheque with repatriation letter or could been credit to account directly. This discussion was with my wife because I was travelled outside India by 27th Feb. He told the amount which was less than that value which was he told me on the time of surrender. Myself I called him from abroad and asked the reason of less amount of cheque & hold to credit the cheque in my NRE account. He told me value is correct which is as per history of NAV of fund, nut it was closing value of that date @ 16.86 and I fired him on phone that your counter person how can tell me wrong NAV at the time of surrender. He afraid to accept the fact & made some arguments with forced to accept the cheque as came from branch. Next day on 14th March I asked my wife to call him to credit cheque in my account because I was seriuos need of money, Fund value was @7.37lac. It not less for me to wasting per day interest. So he confirmed me too that he credited that cheque on Saturday, but till so far amount not credited in my NRE account and after myself & my wife asked on 17th March telling me that he were credited by 16th Monday & will reflect in account by evening or maximum by 17th Morning. So far amount not yet been credited in account & after my wife visited his office, he escaping to give proper answer & asked my wife to check with bank which is on ground floor. When she checked herself in bank, the bank customer executive Mr. Wanjari asked her slip of credited which was not available with her even with Mr. Vaibhav (branch manager). After checked back with Mr. Vaibhav telling that he was credited directly from his ICICI prudential to ICICI bank. but don't have track no. for the same. Again asked her to wait for 1 day more & to come tomorrow in office. How we can trust this bank service where now all are operating on electronic transfer system & bank to bank should not take more that 1 day to credit in account. They are wasting time of me & my family & screwing me by wasting per day interest on amount @ 7.37lac. Where I have to go complaint for such useless financial institutions or bank services giving wrong feedback every customers, or intentionally doing with customer at the time of surrender. He were aked me the reason of surrender & suggest to invest another fund, but I regret him to say was big mistake of my life I invested in your policy which was useless for me. no more returns & no more appreciation in that policy after 5 years. Please suggest that is there any chance to stop people from such harassment while surrender or withdrawn the policy. I want to file complaint against that policy firm & his Manager Mr. Vaibhav (cell no. [protected]). Thanks & Regards, Sunil Bondre [protected] Saudi Arabia [protected]@yahoo.co.in