[Resolved]  ICICI Prudential Life Insurance — not giving claim to Mrs. Pooja Dagar against policy no. 16827552

Dear Sir, This is to inform you that we taken a Health saver policy by the name of Rupesh Dagar vide policy no. 16827552. I (Pooja Dagar) also include in this policy & we take this policy on jul’12. When we take the policy that time advisor says that with us our 2 children can include in this policy but that time we don’t have any baby. In March 2013, I blessed with the baby boy. Then I called the advisor in the month of jun’13 and give documents said by the advisor of my baby to add him on the policy. We having Packaging material business in kala Amb, H. P. & due to some financial crisis we are unable to give the premium on time. But before the next due premium we made the payment in month of Jun’14. Amount of Rs. 20000/- is credited in your account on 6th june’14. Then I called the customer care to enquire about my policy than I came to know that my husband date of birth is wrongly filled in the form and personal declaration form is required to revive the policy. Then there is no branch of ICICI prudiental in Kala Amb, Nahan or Paonta Sahib than we went to Chandigarh Madhya Marg branch on 11th june 2014 and fill the personal declaration for and submit my husband pan card for the DOB correction. As I having an thyroid, so I tick yes on it and complete the form & give to the executive. He said mam within 24 hours policy will be activated and Mr. Rupesh DOB also changed. Then again week passed I called customer care they said mam We send the letter to you that we need MER, TFT of yours and for that you to visit our panel only. Then we go to Mohali, Dr. Sodhi’s clinic for MER & TFT. Then again we wait for 8-10 days for the policy activation but still policy was not activated, than again I called the customer care they said mam we send the letter to you but I haven’t received any letter. Then I called the executive in Chandigarh, Madhya Marg branch than he said mam Mr. Rupesh Dagar can only take the claim on this policy not you because your thyroid report is positive. Then I answer him I know I having an minor thyroid problem that’s why I tick yes on it so, it doesn’t mean I don’t exist in this policy. He said mam this letter was send by the head office and we can’t do anything and it’s our policy. Sir, I don’t know why I am out of this policy because I having an thyroid problem. When I take the policy I am not having any problem in my body but after my baby birth I having an thyroid problem. We taken health saver policy than what is the meaning of it. It means we are wasting our money on such policies. At every year you take Personal declaration form & if the person having some problem than you make them out of this policy or says you take any claim etc. . in my opinion health saver means to save the health, if someone have any problem than you people do the treatment for that but no you people harassing the customers and taking the premium only. Customer trusts you that’s why invest the money for their betterment but you people making us fool. Sir, our policy is deactivated after paying the premium. My husband’s DOB still not changed and my baby still not included in this policy and you people make me out of this policy than why we people trust you. ICICI having a name that’s why we take the policy of yours. Otherwise there are so many other insurance companies are available. We having other policies also with Met life insurance, LIC but we never face any problem but with ICICI alots of problem. I want the answer why you people make me out of this policy. Where, in which law book it’s written that I having a thyroid problem after my policy then I not eligible to take the claims or not exist in the policy. Please stop making fool of peoples. We trust you people & what you were doing with us. Please look into it and give justices. Thanks & Regards, Pooja Dagar [protected]