ICICI Prudential Life Insurance — Policy not getting issued

Address:

Ahmedabad, Gujarat, 380007

I have opted eterm online policy from ICICI prulife. Appication Number is OB05102141.
Even after calling at helpdesk 100s of times and talked to different managers.
Asking them where is stuck what documents are pending and how i submit them, no one replied to anything,
Noone knows what documents are pending. Infact, I gave whatever required documents needed.
Also extra payment through XRT payment is a problem. Where on email and call I am told to pay 6500 rs. something but the same time on link it tells me 4500rs. something.
Even after tell this 100s of times, oneone is listening and replying with some basic care.