[Resolved]  ICICI Prudential Life Insurance — Policy Number : 20724446/ Application Number: OP00012897

Address:	Mumbai City, Maharashtra, 400025
Website:	www.iciciprulife.com

I have been chasing ICICI PRUDENTIAL LIFE INSURANCE from the time my policy was under free look period to add additional rider benefit of permanent disability and critical illness. However, I have not got any satisfactory response from their end. I am not getting any kind of help from their customer service as well. Several calls and false promises but my requirement is not yet met. After several follow up, they sent me a link to make payment of pending amount required for these additional benefits but the link is asking me to pay the entire sum of my policy again. I made a complaint about this but no response from their end. If they are unable to fulfill this, better they refund my entire amount paid for this policy. If this is the state at the beginning what will happen in case my family would require to follow up on claims in future. I am losing trust in this company at the beginning itself... highly dissatisfied by the response of this company!!!