[Resolved] ICICI Prudential Life Insurance — Premium Payment | |||||
Premium has been paid and the amount debited from the bank account, however received a notification via email and sms that the transaction has failed. Called up the customer service number (which should be toll free and not chargeable) and spoke to the advisor for 11 minutes. No First call resolution and customer service lacking . TAT is to high which is unacceptable. TNI is a must for good customer service. " If you dont take care of your customers, someone else will" KINDLY LOOK INTO THE MATTER AT THE EARLIEST AND RESOLVE. Was this information helpful? | |||||
Mar 13, 2017 Complaint marked as Resolved ICICI Prudential Life Insurance customer support has been notified about the posted complaint. Verified Support Feb 09, 2017 ICICI Prudential Life Insurance Customer Care's response Dear Patrick, Request you to share your contact/policy details for us to get in touch with you. Regards, Team ICICI Pru Life www.iciciprulife.com | |||||
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+1 860 266 7766
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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