[Resolved]  ICICI Securities — Account is disabled

I have opened a Demat & Trading account with ICICI Securities on[protected]. My client code is [protected]

I have been trading through this account till[protected]. When I try to login into my account, it displays an error message that my account is not activated.

I have called the customer care number [protected] and spoke to the customer care executive on[protected]. He told me that my account is temporarily disabled due to the non-submission of KYC. He advised me to send the duly filled KYC form to [protected]@icicidirect.com along with my pan card scan copy. I have done it.

On[protected], I called the customer care number again as I haven't received any response to my email. This time the executive is asking me to send the forms to [protected]@icicisecurities.com and it will take 10-15 days to get my account re-activated.

I have some shares in my portfolio and I want to sell them. As my account has been disabled, I am unable to sell them off.

How could an account be disabled after almost a month of reasoning non-submission of KYC? Without KYC how can an account be opened? Whenever I call the customer care number, I always get a misguidance and I don't understand how to sort this issue.

Please help me.