[Resolved]  Idea Cellular — mnp line barred: pathetic customer service

Address:

411041

Dear sir,

I have migrated my no from tata to idea with a belief that i will get good service from this esteemed network. And expected it to only be better with the idea and voda merger.
But idea have totally disappointed me. Their customer care team is hopeless. And i whole heartedly regret not choosing airtel.

I migrated my no to idea last month.
As expected i got a reminder from them to pay my last prorate wise outstanding to docomo.
I promptly paid my bills and reached idea store on bajirao road next to bsnl office pune.
Shock one: the girl who seemed to supervise the store said. We cannot help you until your no is not barred/ suspended. I tried to reason with her stating that what sense it makes to wait till the no is barred and then to visit you.
And most importantly why would you bar my number when i have made the payment and i am there in your store to submit the receipt.
She sent me away stating : that is our process.
Shock 2: my no got barred on friday the 30th march. On saturday i visited the said store again and submitted the receipt. It was 5: 45pm and i requested her to restore the no eod. Reason being i had to travel out of station. She said she will try.
She made her sent the mail in front of me.
I had total belief that it is going to be a goof-up.
So i sensitized her about how important it that my cell no stays active.
She said she will call the concern and get it done. I left.

It is monday the 2nd april today. And still my no is barred hence i resorted to sent this email.

Pls answer below:
@ is this the quality of service.
@ why does idea need for the clients number to be barred for them to post my donor payment.
@ why should i suffer even after dulling paying last bill and notifying idea about the same.

I have not come across such # services in any other telecom company.
Idea don't deserve the trust we place in you.

Kindly act on the same and help me get a satisfying answer from idea cellular.

Details:

Name : ravindra pawar
No: [protected]
Alt no: [protected]
Mail: [protected]@gmail.com

Your sincerly

Ravindra pawar

I