Idea Cellular — Regarding idea post paid corporate connection in Delhi NCR

Address:

New Delhi, Delhi

Dear Sir/Ma'am, My Name is Manish Yadav and i am working with TradeIndia.com as an Ast. Manager. I & my company are using your Idea corporate connection since long time. Now we are totally frustrated with your services & decided to close all connections and tie up with some another Networks. (Note-we have already send inquiry to Vodafone & Airtel for same and got good plans). If you want we will continue with your services but only after resolving all my problems with in a week otherwise we will take some another step & disconnect all numbers. Currently, I am in touch with Mr. Abhishesk Mail id "[protected]@ideasales.co.in" & contact number "[protected]". We have sent many mails & many calls but have not got any proper solution for our problems. Every-time, he said we are working on this, please give us 1 or 2 days. Here is my problem "My master number is [protected], i have no issues with this number so i have decided to buy 3 more connections on my Emp Id for my family so that we can talk in CUG. So i have bought 2 numbers & upgrade one number in prepaid to Post paid. New connection number is ( [protected] & [protected] ) and prepaid to post paid number is [protected]. Below are the problems which we are facing right now : 1. Bill Plan & Adjustment of money - He was told me your plan is 149 and bill was generated of 249, then Mr. Abhishek was told me we will refund or adjust that money in your next bill and we will change the plan as soon as possible. he was took around 2-3 months for changing the plan. (Now he was changed plan in 149 but we have not received any adjustment which we have already paid to you) 2. CUG is not working : We have taken these numbers just because we can talk freely by using your CUG services. But CUG charges was added in "[protected]" Bill. We have sent may mails and calls for same but this number is not added in CUG till date. So make this number ([protected]) in CUG and refund all charges which you have charged for CUG calls.. 3. We have frustrated of such type of services so we have decided to close one Number and deposited full and final amount and close this number "[protected]". Now again bill is generated for this [protected] number. (Note - we are not going to pay single amount of this number because its already disconnected. how could you generate a bill for a closed number.) So request you please solve all these issues as soon as possible otherwise i will close all the corporate connections and file a RTI against such type of services & fraud.