[Resolved] Idea Cellular — sr number :[protected] | |||||
Dear concern, As per trailing mail you wrote : we are unable to provide you full 2g indoor coverage at your location. " Then why you charge for 4g services from us, making a fool to all o[censored]s with your offer, neither we received a proper signals in indoor nor outdoor and unable to receive or make call. Take a reference to your tweeter handle for negative comments, false commitment & services and mis management. Jio and airtel is very much better compression your services. Now we start to campaign regarding your false commitment & services on social media platform... Never use idea — fw — [protected]@idea. Adityabirla.com Mon, oct 29, 6:00 pm (3 days ago) To me Dear mr. Srivastava, Greetings for the day! This is with reference to your email regarding complaint resolution. Please accept our apologies for the inconvenience caused to you. We called on number [protected]; your concern regarding network coverage has been discussed. We wish to inform you that your complaint against network coverage under service request number[protected] has been closed on 29/10/2018. Stating that your location is far away from serving site. Further, we are unable to provide you full 2g indoor coverage at your location. Moreover, we have taken note of your feedback. At idea, we immensely value your feedback and suggestions for further improvement of our services. You can also contact our customer care by dialing 12345 (Nominal charges of 50 paisa / 3 minutes) from your idea mobile number & in the event of any request & complaints dial 198 (Toll free). Thanks & regards, Gauri walekar Customer service team Vodafone idea limited (Formerly idea cellular limited) An aditya birla group & vodafone partnership Was this information helpful? | |||||
Dec 4, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Nov 03, 2018 Idea Cellular Customer Care's response Dear Customr, Apologies for the inconvenience caused. As per our records, we have informed you that network visit has been done at your location, maximum possible optimization done on serving site but no major improvement found in indoor coverage area.We are trying our best to enhance the network coverage in your region. We would appreciate if you could bear with us while we strengthen the network and improve our services. Regards, Prajakta | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Lakshmi