[Resolved] IFFCO Tokio General Insurance — management of customer data in the system

Vadivel G

Address:

Chennai, Tamil Nadu, 600100

I took a car insurance policy for[protected] in the name of vadivel. G and the policy no. Is 68229331. I have original document with me in the correct name.
I renewed this policy online for[protected]. But i received the document on differenet name babitha agarwal.
When i called the customer care, i can came to know that the old policy is also updated with wrong name in system which is generally not possible to update the data of the expired policies in the system. It seems that the customer data are not managed properly and seems to be corrupted in the system.
I am trying to contact the iffcotokio customer care for the past 2 days through support mail and well as through tollfree to correct the name in my insurance document but i didn't even get a single acknowledgement from iffcotokio.

Please correct my name in the policy documents and send me the updated document.

Regards,
Vadivel g

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Nov 21, 2018

Complaint marked as Resolved

When I called the toll free No. of IFFCOTOKIO, I was asked to send the copy of my old/expired insurance document copy + active insurance document copy + RC Copy through email to IFFCOTOKIO web support email id. An Endorsement No. was created and sent to me. But there was no reply from IFFCOTOKIO for 3-4 days. So, I called the toll free No. daily to know the status of the service request. After 2 days I was told that my request was sent to the Concerned department and it will take 8 - 10 days for the updation of the document. And after a series of call on the Toll Free number on daily basis, on the 12th working day, I was informed to visit a local iffcotokio office in chennai. I sent the same documents to chennai office email ID and after 2 days of call and follow-up I got my document updated. Thanks for Consumer Complaints for you valuable support and help.