India Post — Non delivery of registered parcel

Dear Sir/Mam We have sent an article from your Registered parcel service with tracking id -CH[protected]IN.I have booked this parcel on 6th July 2015 from Ambala City H.O..Today on 20th august, 2014 its 15 days that parcel has not been delivered... I have also lodged the complaint for this with complaint number as [protected] on 15 July, 2015.. Sir/Mam, its 7 days that I have been regularly going to the post office about the enquiry of parcel but there is no action on this case...The Post master always tell that parcel will be delivered tomorrow but it is not yet delivered...I have also visited to the post master there but she also says that it will be delivered but still I am waiting for that day to come...She said pls tell the customer to take from the office there...When the customer checked the office there he said there is no parcel.. Sir/Mam, I have paid Rs 250/- for this parcel for door delivery..I have not sent the parcel for free...This customer is an online customer and we are bound to give the services..Pls understand our problem...Also The postmaster is not providing the contact details of the centre there ...She refused to help saying now I have to go pls come later...Pls help us into this matter... Also In Ambala DO office some Madam named Ms Karmo Saini(Contact no[protected] misbehaved with me when I was referred to there ...She completely refused to cooperate and as a result I have to come back with my case as it is... She said That your complaint will be handled by Ambala City H.O only...So she said she will transfer the case to there...But still there is no action When I am contacting the number[protected] to Mizoram to enquire about the parcel they are saying that they do not know and disconnects the call again and again ..I have called them 10 times but every time they disconnected the call.. Now I am helpless and that is why I am writing you this mail because now I have no hope left... I beg you to pls deliver that parcel on urgent basis...I have not sent the parcel for free..I have paid Rs250/- which is highest of all the courier services available in India even FedEx, BlueDart hoping it to be delivered fast but after this experience I have to think everytime twice... With Regards, Mridul Bansal