India Post — Sub: refused to work – maturity of K.V.P certificates (Bhatpara post office)

Address:	743123
Website:	INDIANPOST.GOV.IN

To
The Chief Postmaster General of the respective Circle
Yogayog Bhawan,
P-36, C.R. Avenue,
Kolkata – 700012
Sir, Date :08/11/2015
Sub: Refused to work – Maturity of K.V.P certificates (BHATPARA POST OFFICE)
Ref: DPOST/E/2015/07719 dated 31/10/2015. K.V.P CERTIFICATS

I am a 65 years widow old Senior citizen. On 23/10/2015 I went to Bhatpara post office to en-cash our K.V.P certificates 85CD708166 & 85CD708167, (copy enclosed). When we submit our certificate in front of postmaster, he said that, as per new circular a savings pass book account required to receive our K.V.P certificate’s maturity amount. In connection with this matter we submit a new pass book opening form with all our necessary documents like voter card, pen cared etc. during this time the office staffs said that it is not possible to receive this form and suggest us to come next day. We again went their next day and they again say that it not possible for receive it. we went Bhatpara post office again so many time to open a new savings pass book according to a new circular dated 15 oct 2015. after a bad experience and rude attitude of post master and few office staffs, We submit our pass book opening application form at PARK STREET head post office Kolkata and it open within an hour(A/C NO-[protected]) . we are very glad to see the activeness of park street post office.
On 03/11/15 we again went to Bhatpara post office to encash our certificate in our new post office savings book account. We submitted a letter (copy enclosed dated 03/11/2015) with all necessary documents to en-cash our certificates .After that the post master again refuse to receive this letter with all documents. Then we asked for a complain book, which is mandatory for every post office according to post office service guideline. The postmaster also replied with rude behavior that he have not a complain book in Bhatpara post office. Few staff of Bhatpara post office also refused to receive this letter. we realized from their body language and they want to try to solve this case in an illegal way and it reflected bad interest with their dirty mind.
In this connection we also lunch two online grievance complain in national online grievance site . Which copy also enclosed with this letter. Grievance has been registered vide Registration number DPOST/E/2015/07719 dated 31/10/2015 & DPOST/E/2015/08111 DATED 08/11/2015.
Their fore we would request you to enquiry this matter and taking necessary action at your end so that nobody can’t harassed by this Bhatpara post office in futures days .
In connection of this above matter you will also send your reply in our E- mail id.
Debabarta.[protected]@incometax.gov.in or [protected]@rediffmail.com
Enc: as above yours faithfully
Copy To
1) The Postmaster 1)
Bhatpara post office
Bhatpara, 24pgs (n) Pin-743123
2)

2) Central Bureau of Investigation
14th Floor, 2nd MSO Bldg, Maymansingh para
Nizam Palace, P.O-Narayanpur, 24pgs (n)
234/4, A.J.C. Bose Road, pin- 743126
Kolkata-700020


3) Sr. Supdt. Of Post
Barrackpur Head Post Office
Barrackpur, PIN-7000120