Indian Railway — Train late by 6 hrs in total 13 hrs journey and no action.

Address:

Faridabad, Haryana, 121003

Train no. 12581 maruadih to new delhi running late regularity, on 2nd and 3rd may, this train reached delhi by 6 hrs late, if such kind of train got late regularly then why there is no action plan to short out this problem, people are paying supper fast charges and getting facility of worst class passenger train.
When i send mail to irctc care center but none any response from there.