[Resolved]  Ing Life Insurance — NON refund of amount

Address:

Salem, Tamil Nadu

Dear Sir/madam, I m writing on behalf of my mother.My mother is uneducated and we are two daughters for her.we belongs to very poor family and my father is a tailor. An agent from ING Life insurance came to my mom and made her to join in that.My mother thought that the insurance will be helpful for our marriage. The agent said that if she starti paying the amount she will be eligbile to get 2 lakhs of loan which will be helpful for our marriage.The form was written fully in english and my mother knows only to read in tamil.And the agent didnt alllow to take some time to show the documents to us. They voluantarly made my mother to sign in the documents.And my mother started paying amount in very critical situation with doing extra working hours. At the time of our marriage my mother contacted the agent to avail the loan.he said to call the customer care.She called up the customer care they said there is no such a option like that. And she asked to cancel the insurance and to refund the amount. But they said she can get the refund amount at present now. And will be getting after 3 years with only 20% of money back and then too she have to pay her monthly premium without fail.Now they are telling us to pay extra amount of 17, 000 to get that remaing 20% cash. Kindly help us to get the justice. My mom's Insurance no is: 02259245