[Resolved]  Airtel mobile Data services — Erratic Billing and Frequent Interruption of Services

Address:

Patiala, Punjab

I am a user of Airtel Mobile data service. initially I was using the package of Rs. 59 for 1024 MB data. The services were blocked on 12 Feb 2013 and I was asked to pay Rs.2443 despite my bill plan.I still paid Rs 4500 towards the bill and after repeated calls at 121, the plan was changed to unlimited plan at Rs. 149 per month. the data service was started only to be barred again after few hours with a SMS asking me to deposit Rs. 7565 towards Internet usage. Repeated contacts at 121, I was told to ignore the message as I had unlimited data usage plan. However, The data connection was again not available for 4 days. It was again told to me that I have already deposited excess amount and the data service would be restored in 4 hours. I was surely restored only to be blocked again after few hours. Repeated calls at 121 were futile as the cust care executive expressed her inability to help.
The data service of this erratic nature and huge billings despite a plan on board definitely amounts to GROSS DEFICIENCY IN SERVICE not taking into consideration the losses due to lack of data connectivity for days together.