Kent RO — Kent ro grand plus: poor product and service

Address:	Gautam Buddh Nagar, Uttar Pradesh, 302004
Website:	www.kent.co.in

I'm hemant tejwani from jaipur (Jagatpura). I purchased a kent ro grand plus on 21/5/16. After the installation the purifier worked just for a month and it started giving problems. Till date we have complained four times for service and we got 3 different service people from kent service centre balveer, sahil, and one other person. Sahil even charged 300 rs. For changing one candle. So ro stopped working on 18th of this month and he came on 20th for resolving my issue but on 21st the ro again started causing problems. Then on 21st i again asked service centre to resolve my issue and they sent someone on 23rd for that and resolved this issue. But yesterday night it again stopped working.

I've bought multiple number of bisleri cans and i'm paying for it day by day. So what's the use of this ro if i have to spend on bisleri cans each day?

Kent service centre people say that the water contains good amount of fluoride. You should not have puchassed this product. But they all told me this after i used this product for a month. If they would have told me that this product is not good enough for this kind of water while installing it, then i would have returned it.

I'm extremely sorry to say this but i'm highly disappointed by the kind of service these guys provide after sales and the kind of product they sell.

And even after that no one from the company gives a proper suggestion.

My sincere submission and request to is that kindly help in resolving my issue permanently by whatever means is possible, and if this product is not good enough for my area then kindly ask your people to take back this product and refund my money..

My contact number is [protected]