Kesari Tours — cancellation amount is not refunded by kesari

Address:

Unit 104, New Udyog Mandir 2, Mughal Lane, Mahim, Mumbai 400016, India, Mumbai City, Maharashtra, 400016

Hello, i would like to complain against kesari tours pvt. Ltd (Unit 104, new udyog mandir 2, mughal lane, mahim, mumbai 400016, india).
I booked a trip to phuket - krabi through kesari for 3 people. Tour code is; wf120220. Later, i requested for the cancelation for 2 people. Kesari staff - preeti from mahim office confirmed my cancellation and also confirmed that kesari will refun inr 80, 000.00 ti my indian bank account and will deduct inr 50, 112.00. It's been a month but kesari hasn't even initiated for my refund and giving me excuses every single day. As per their terms and conditions, refund will be issued within 7 days but it's been a month now. I am following up with them every single day and yesterday their staff mentioned to me that they have only received 50, 000 for my refund and they are waiting for remaining amount.in addition to this, i haven't received any complementary item (Bags etc.) which other travellers received. Kesari mentioned that they couriered the items to my address but still haven't received it. This is a huge amount and i sincerely request you to look into the matter and help me get my refund. I have all their communication available in writing and i can provide you all the additional information, if required.