[Resolved]  Kesari Tours — Poor Service -Tour for Mauritius-Dubai-Tour Code MD 271214- Tour date 26.12.2014

Address:

Mumbai City, Maharashtra

On 9th May, 2014 I had booked 2 seats for the above tour by paying an advance of Rs.60, 000/= I was asked to pay the balance payment One month before the tour date. I paid the balance payment on 24th Nov, 14. I got SMS from the company for taking Insurance for the travel. When I contacted the desk staff Ms Purna Kushte, she informed me that the Insurance is already done by the company and the policy will be delivered to me the next day in person. Even though only 3 days are left for the tour, I have not got the Insurance Policy. But I am getting SMS reminders from the company that I must have the Ins.Policy.. I have been trying to contact the desk staff for the .Policy but my phone calls to the Mobile/Office numbers are either not attended and in one or two occasion attended saying that I will be connected to the right person, but not done. It is simply a mental torture and I am surprised to find such bad communication system that we are not able to reach out to the proper person. Secondly, I approached my banker for FX requirement. I was told by the Bank that I should give them co;py of the Passport and Flight Ticket Nos. Today With great difficulty I could contact the desk officer and she promised me to sent the copy of the Air ticket within 10 minutes by E Mail. I have waited for the whole day but I have not received the ticket numbers. Pass port is also withheld by the company. I am not in a position to purchase the FX due to the bad service. We are bothe senior citizens and we can not bear such mental agony.