Kesari Tours — Refund of tour amount

Dear Sir,
I have also an unforgettable experience with Kesari at Leh Ladakh tour in the month of July 2019. Again I selected Kasari tour for Kashmir tour and booked K-4- Kashmir 7 days 6 Hotel nights from 18 May 2020 to 24 May 2020 with your prestigious tour company.
My tour details is as under:-
K4 ­ KASHMIR (7 Days 6 Hotel Nights)
Jammu and Kashmir: Srinagar 4N (House­boat 1N, Hotel 3N), Pahalgam 2N, Chandanwari,
Gulmarg, Khilanmarg (Affarwat), Sonamarg.

Date ­ 18/05/20 To 24/05/20
Rs.32000 + 5% GST, Rs.33, 600 Per Person in Triple sharing ­
Booking amount for total 06 PAX ­ Rs.2, 01, 600

The above said tour was booked under Bonanza offer (Full Payment) at your Indore, MP office headed by Mr. Nivesh Patel, Executive sales, Business Development Manager and full payment was made for 6 persons.
I am very strange that after getting full payment not a single communication was done by any sales person during the period. Any further programme was also not intimated to me. I aware that Hotels and other facilities was not booked for me.
As you may note that my date of Travel was 18 May 2020 and as per the guideline of Government of India there is complete Lock Down till 17 May 2020. Further, as on date Government had not allowed travelling. I would like to know what your cancellation policy is. In current pandemic situation it is not possible to travel to Shrinagar as the position of both the places Bhopal and Shrinagar are not well and it’s quite difficult and risky to travel there. Two Senior citizens (Age-80 & 68) are also travelling along with me and this family tour was specially planned to celebrate 50th Marriage Anniversary of my in-laws at Kashmir and as of now there is no meaning to go on tour. I am completely unaware of Kesari Cancellation/Refund policies. I am cancelling the trip and it is a demand of current pandemic situation and any Hotel bookings are not took place during this period.
Few days before someone has contact me as a Kesari person assured that after opening our offices we would refund your amount but after contacting your Indore office representative he said that our office remain closed till date.

It has also been heard that your other tour parties had also called from the middle of the tour due to this terrible tragedy. In this situation, why was the amount of booking taken from me. Instead of waiting for when your Indore office will open, refund me directly.

I would be grateful if you would refund my amount directly.

Hope this clarifies the position, expecting a quick reply.

Thanks & Regards
Deepak Koranne
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[protected]@gmail.com