Kesineni Travels — amount deducted from my accounts and not refunded back since 1 1/2 month

Address:

Krishna, Andhra Pradesh

Hi, I am very sorry to inform you that this is the second time i got same issue with kesineni, On jan 5th 2015 i tried to book a ticket from mumbai to vijayawada transaction got failed but amount deducted from my account. After two days i again tried for the same ticket again the same thing repeated transaction got failed but amount deducted from my account. So i tried calling the customer care help line and what there informed me is it will take a week to revert back to my account. Now its has been a month still the amount is not reverted back to my account. I am a regualar customer to kesineni if this is the service you are giving to your regular customer what will the case with a new customer. I dont think i can refer kesineni to any body. Now its high time if i dont receive any response from your side i will share the same in social network and i will go to consumer form. Regards, PRATAP KOONISETTY, [protected].