Kesineni Travels — Kesineni travels cheating

Address:	Krishna, Andhra Pradesh
Website:	www.kesinenitravels.com

I had booked bus ticket for travelling from Vijayawada to Salem through abhibus.com in Kesineni Travels on 31st Mar'17.
Booking Time: By 8.40AM on 31st.
Booking Amount: Rs.1166

Ticket details given below.

"AbhiBus.com Mobile Ticket: Vijayawada - Salem
Kesineni Travels
Status- Confirmed
Service No:11R732
Ticket No: ABRS5564118
PNR: ABRS5564118
DOJ:31-Mar-2017
DEP:04:30 PM
SEATS:18
BOARDING:Benz Circle, SERVICE ROAD, OPP. CHURCH, BENZ CIRCLE, VIJAYAWADA. PH:[protected], 2493777, MOB:[protected]..
This message is a valid mTicket.
REPORTING:15min before dep time.
AbhiBus Customer Care: [protected]"

Issues are as given below.:

When I reached Kesineni travelles by 4.15PM to board the bus at Kesineni Travels office near Benz Circle, Vijayawada they said that the bus was cancelled and the information about the cancellation was given to abhibus.com on 30th Mar'17 itself.
When the bus cancellation information was given to abhibus.com, why abhibus.com took my money and sent ticket confirmation? Is abhibus.com wants to cheat customer's money?

As I had booked the ticket on 31st morning itself and got ticket confirmation, Kesineni Travels also must have known about my booking on 31st. Kesineni travels should have informed me about the bus cancellation at right time. Why Kesineni Travels not bothered about my booking and not informed me about the bus cancellation?

I haven't received any information about the cancellation of the bus service from neither abhibus.com or Kesineni Travels. Even my ticket amount was not refunded by abhibus.com.

I had booked this bus ticket to reach salem by 6AM on 1st Apr'17 to attend my very important family function.

I didn't have any alternative option after 4.30 PM on 31st to reach salem at early morning on 1st April.

If they would have informed either abhibus.com or Kesineni Travels before 4.30PM on 31st March about the cancellation, I had another alternative bus service on that day 4.30PM itself from Vijayawada.

I called both abhibus.com and Kesineni Travels customer support for somany times and was waiting at Kesineni Travels office itself till 7PM to get support from them. But no proper response from both of them. They are complaining about each others only. Not at all tried to help for alternative travel arrangements for me and not refunded my amount.

I couldn't find any train also at that time to reach salem in time to attend my family function. Finally I arranged a Cab and spent Rs.18500 to reach Salem.

Because of abhibus.com and Kesineni Travels I lost my money Rs.1166 which was paid to abhibus.com and Rs.18500 which was paid to the cab. I lost good relationships with my family members as I was not able attend the important function in time. My health was affected mentally. And they wasted my valuable time.

Both abhibus.com and Kesineni Travels should be punished for these kind of cheating and it should not happen to any other people.

*Both abhibus.com and Kesineni Travels should refund my ticket amount Rs.1166 and should pay Rs.18500 paid to the cab, should pay for wasting my valuable time, should pay for damaging my health mentally and should pay for damaging my family relationships.*