Kesineni Travels — No value for consumer time and money

Address:

Hyderabad, Andhra Pradesh

Actually we had booked the tickets from hyderabad to coimbatore with departure time 4.20 p.m. But we got a call yesterday morning that the bus had been cancelled and our tickets had been automatically booked( with no permission) with 6.20 p.m bus.this is the first NO VALUE FOR TIME. Secondly the bus started from here got repaired and got late by 2 hours. But then now the bus sent as spare, has no interstate entry and to reduce the travel agency's cost, they have changed the route from HYD-BANGALORE-COIMBATORE to HYDERABAD-VELLORE-COIMBATORE which is longer route than usual. SO THE PASSENGER's time and money has been exploited by them. Now because of the longer duration of travel not only the passenger's time is gone but instead of reaching for breakfast in their place ie., 7a.m in the morning at coumbatore, they will be reaching coimbatore only at evening 5 p.m because of which they need to spend extra money on breakfast and lunch.the time(2 hours) due to repair can be tolerated but time gap is nearly 10 HOURS. Thirdly the spare bus got its battery down and so cell phones cannot be charged and also dvd players cannot be played. These shows only atrocity of the travel agency and we need fair justice and refund for the value of time wasted and money extra spended because of their carelessness. SO NO COMFORT NO VALUE FOR PEOPLE TIME AND MONEY.