Kesineni Travels — Passenger dealyed to get the bus for 10-15mins and not accepted the kesineni travels driver

Address:

Hyderabad, Andhra Pradesh, 500072

I booked the ticket in kesineni travels(Operator name) from madurai-hyderabad(Tintj4q[protected]ce5/11r709
Journey date:27th march 2016
Delayed to get the bus for 10-15mins at boarding point in madurai and i requested many times to driver they won't accepted and i travelled in another bus to reach hyderabad
I[censored] not take this compliant next time i can't book the ticket in 'kesineni travels' through redbus/directly
Otherwise
Cancel the ticket/refund the amount
Please take the immediate action
U can reach my mobile#[protected]