Kesineni Travels — Service cancelledService # VL132 on 22.05.15 From Hyd to Tirupati and not refunded the ticket amount

Address:

Chittoor, Andhra Pradesh

Dear Customer care, The below mentioned service AbhiBus Booking ID 468D84Operator PNR # 468D84 was cancelled and it was not intimated or sms to me. I got a call to my mobile no. at 3.39 pm from [protected] which I could not able to attend the call and sent message saying I m in meeting. Post the meeting was over I called up the same no. which is busy and no response. I gone to Lakdikapool office to catch the bus at 9 PM I was surprised that the said service was cancelled you need to make arrangements on your own. How come people will give this kind of an answer to the customers??? If I get the message at the same time through SMS I could have arranged the alternative. After I have struggled so much and stayed on that day and next day I was travelled because of your customer service person not intimated over phone or SMS. Till date my ticket cancellation amount was not refunded to me and there is no response to the customer care no.[protected] I have called up Abhibus.com which I have booked the ticket through them and they have given one complaint no. 279983. Hence request you to check and reverse the refundable amount to my account immediately.