Kesineni Travels — Ticket issue

Address:

Hyderabad, Andhra Pradesh

I booked a ticket from hydearabd to vizag at a cost of 910 in kesineni travel using redbus.in through a.t.m card.my money was cut off but i din't get any ticket.i tried calling redbus call center and get vexed with the response, people why don't you maintain an amiable relation with customers.i din't get any reply and my money was cut in my account.please help me out.