[Resolved]  Kolkataonlineflorists.com — Stale flowers delivered one day after scheduled delivery date

Address:

Kolkata, West Bengal

A order for delivering flowers was made on 20st February at about 1:10 pm (Order no :HKOF[protected] for delivering fresh flower bouquet to Howrah on date 21st February. As this was a birthday present, a request was made to deliver the bouquet along with a big birthday card in the morning itself, by 9 am. On 21st February, when the recipient did not receive the gift till 12 pm in the afternoon, the customer service was called to enquire about the status. It took 30 minutes of constant and persistent effort to get to speak to a customer service representative of kolkataonlineflorists. They informed that as per policy they cannot commit on time but the bouquet would be delivered on the scheduled date anytime before 8:30 pm in the night. I tried to explain that a birthday gift at 8:30 pm at night does not makes sense, they communicated that that it is the latest time but they expect the bouquet to be delivered by evening. At about 5:30 pm, the customer service was again called they informed that the delivery was on the way.

At about 6:30 pm the recipient received a call from the delivery agent asking for directions to the address, and the directions and address was explained. Till 9 pm, when the delivery was not received, the customer service was again reached out and they said that they are going to call back with the details about the delivery. Till 10 pm their was no call from the florist and the customer service was again reached out. It was communicated that as the order was not delivered on the day, a cancellation request be taken and the money refunded. The customer service agent informed that they have forwarded a refund request. On 22nd February 8:00 am in the morning, the recipient received a flower bouquet, but the flowers were stale as perhaps it was the same bouquet meant to be delivered the previous day . The birthday card added to the order was also missing. I reached out to the customer service, raised a ticket (CSDko[protected] on 22nd February compalining about the issue and asking for a refund as the delivery commitment was not met. But the customer service did not pay any attention to the delivery commitment issue and said that I need to send them a picture of the flower so that they can investigate, if it was stale . I replied back saying that they should have the attention on the delayed delivery date of flowers and it is implied that a flower gift if delivered one day late will be stale. But they closed the ticket saying that I have not send picture of the flowers in 48 hrs so the ticket is closed.

I feel harassed, cheated and extremely agonised with entire incident and to have gifted a stale flowers to a beloved one day after the birthday.


I would request everybody not to use kolkataonlineflorists for delivering gifts to their beloved as they do not honour commitments, have a very rude and awful customer service and even do not comply by their service agreements.

I want to have a refund of the amount paid for the order as the entire purpose of the gift was not at all served and created a lot of mental agony to me and person I have sent the gift to.

Ranjan Koley