Kotak Mahindra Bank — Regarding deduction of an amount of Rs. 4775.30 as Non- maintenace charges without any notice | |||
I would like to share the bitter experience that I have had from Kotak Mahindra Bank.After changing my salary account from Kotak to Citibank in the month of March 2014, without any prior notification or intimation, continuosly an amount of Rs 842.70 has been deducted from Aug 2014- Oct 2014 per month and an amount of Rs 561.80 from Nov 2014- Feb 2015 monthly as non maintenance charges.I have faced a total loss of Rs. 4775.30 which is unbearable for me and on calling up the salary department of Kotak, they are denying to take up the responsibility and refund me my amount back.I was never intimated about the rules of deduction either during opening the account or even after changing it from salary account.The bank persons never intimated me about the deduction that will be made on changing the salary account, neither through email or through phone and they kept cutting the amount from my account. I have suffered a loss of Rs 4775.30 which is a big amount for me to be beared.Kindly look through the complaint and help me to get my amount refunded. Was this information helpful? | |||
 3 Comments | |||
Comments
In simple and clear terms I want my amount back only after that I will continue my banking with Kotak. The representatives whom I talked to told me first to convert my bank account to savings account and maintain minimum balance of 10000 only after they will look into my matter but sorry I can't continue with this bank anymore until and unless I get my amount back. It was a fault on your part not to inform me through mail or by phone about the deduction, so it is you who should bear the loss not me.And if I don't get it back I will have to take serious actions against it.I don't understand you people keep calling for credit cards even when we don't want them and for deduction you can't even call once to inform us just because you are getting profit out of it no matter whatever loss the customer has to bear
Worst bank I have encountered till now. It has cheated not only me but hundreds of people which is proved by the number of complaints they have filed against it regarding deduction of non-maintenance charges without any intimation.
The sadest thing about this bank is that it is not even ready to accept its mistake and these people say that e-statement was the intimation, well then we are fools to have let our amount deducted is what they mean and then they are fools when they keep intimating us for issuing credit cards. Just to make profit they are hideously deducting the charges so that we are unaware of the deuction and by the time we will be aware we would have lost all our amount and these people will stay that it is the bank's policy not to inform people and deduct money so that they can make profit.
My biggest mistake of life was- TO OPEN AN ACCOUNT WITH KOTAK BANK. i am seriously regretting for it.
The sadest thing about this bank is that it is not even ready to accept its mistake and these people say that e-statement was the intimation, well then we are fools to have let our amount deducted is what they mean and then they are fools when they keep intimating us for issuing credit cards. Just to make profit they are hideously deducting the charges so that we are unaware of the deuction and by the time we will be aware we would have lost all our amount and these people will stay that it is the bank's policy not to inform people and deduct money so that they can make profit.
My biggest mistake of life was- TO OPEN AN ACCOUNT WITH KOTAK BANK. i am seriously regretting for it.
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27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
Apologies for the inconvenience caused. We would be glad to assist you, hence request you to kindly provide your Customer relationship number / Account Number/ Contact number to us at solutions.[protected]@kotak.com enabling us to investigate the matter and address all your concerns to your satisfaction.
Assuring you of our best services at all times.
Thanks and regards,
Kotak Team