L G Electronics — Washing machine repair

Address:

600056

I have made a service complaint of my front loading washing machine for higher noise at dryier level working and otherwise it was in excellent working condition. The complaint under ref no RNA[protected] was attended by their technician at doorstep and conveyed that the bearing alone is to be changed and it will cost me Rs 2000 plus and had to be taken to to service station. They have taken it away after three weeks because of chennai floods.Somebody called me from service station and told that they can change the bearings along with the drum only & it will cost Rs5500.I said no to that and insisted for bearing change alone as it has no other problems and if necessary will go for a new one.At this they were very arrogant and said they will return it. I have contacted their CCS and they suggested a service ref no RNA[protected] and promised that it will be done under a special flood related free service with 50% charge on components. I had agreed to that. Yesterday I got a message that the compliant is a duplication and is cancelled.Today theirservice department at Chennai called me and said, "we cannot repair your washing machine and will return".I think this action of them calls for escalation of the issue and definitely require remedial steps. Your immediate action is solicited to redress hapless clients.Also take care not to spoil their brand name because of a few arrogant employees. Awaiting your immediate reply. Regards Radhakrishnan