[Resolved]  Lakme — hairspa

Address:Phulang road,vamshi international,nzb, Nizamabad, Andhra Pradesh, 503002

Hi, recently i've done my hair spa in lakme salon... Earlier it was too good n even the service was very good... But from past 2 3 months i've observed that the service has become worst... They always have reasons to manipulate the customers.. I always do insta care spa.. Everytime they used to do hairwash followed by cream application n then steam n lastly blowdry... But this time they didn't apply cream n didn't give steam n even blow-dry.. When i asked them they say rules are changed now.. Do the customers look like dumb to you ppl?? Every other visit they give some # reasons n give bad service.. This time it was just 5min of hairwash.. That's it.. Is that you called hairspa?? I can wash my hair at home as well.. Just because the service was btr for the first time i went there... But only first visit was good later the service was worst everytime.. Will never go to lakme again.. Bas paisa lootna hai n reasons dene hai... Worst lakme... Worst service.. Better you shut down the salon... It's worst...
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Dec 6, 2019
Complaint marked as Resolved 
Lakme customer support has been notified about the posted complaint.
Verified Support
Nov 05, 2019
Lakme Customer Care's response
Dear Sindhu,

Thank you for reaching out to us.

To help us assist you further regarding Lamke Salon, we request you to contact us on[protected] or email at care.[protected]@unilever.com.

Our advisors will be happy to assist you.

Your Sincerely,

Renita Noronha
Levercare Expert
Hindustan Unilever Limited
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