[Resolved]  Lava International (Brand : Xolo) — Mobile Battery Issue.

Address:

Mumbai City, Maharashtra

I phone battery was swollen and wanted to purchase new Battery. I went to Maxcomm Services for battery replacement (Obviously by purchasing). But they said that they have recently opened the service center so they don't have battery in stock and I have to wait 15 more days for the battery. Waited patiently for 15 more days then called them (On 2 Feb )they said that it will take 8 more days for battery (Next friday 7th Feb) Called them up around 7th Feb 2014 they said that they are unable to get delivery against Purchase Order which they have placed for Xolo X1000 batteries. and they will be able to get delivery mostly by next Friday (14 th Feb) When called on Friday 14th Feb they said that still they haven't received any delivery for Xolo X1000 batteries please call Back on Monday noon or Tuesday Morning. When called on Monday got reply that call on Tuesday (18th Feb) Today when I called got a STRANGE reply that it will take 20 more days to battery to be delivered and further replaced. Concern: 1. I have bought my phone to use and not to keep ideally in Box 2. Service Center hasn't issued any temporary phone to use. 3. Delivery time (more than 40 days )for Battery in City like Mumbai is strange from customer Service perspective. 4. Whenever I call on Service Center either Mobile is busy or call is not picked up on the complete ring. Service center doesn't have the courtesy to call back to customer. ( Worst Scenario: When service center said for first time that after 15 days battery will be received then a humble request was maid to them that will they be able to give a call, answer was straight away No) 5. At the time of purchasing mobile it was said that any issue will be resolved with the help of on-site warranty (i.e. Xolo engineer will collect mobile and solve the issue and return the same) but when called for surprise it was case that for Mumbai there is no On-site warranty as there is Service center in Malad (I stay to other end at Thane) 6. As a New Entrant to market you should provide excellent customer Service but the Customer Service par is missing totally. Finally after 4 months (on 14th May 2014) I got a battery (Service center has claimed that they have provide New Battery but after battery Fully charged battery lasted only for 5 Hours.) I have submitted phone on 17th May 2014 in service center (CCom Eternity Mall Thane West), and they are saying that they will be able to deliver mobile on 31st May 2014. Need to understand why this much time is required to give a battery. Note: For battery of phone am waiting from 14th Jan till Today (except 3 days 14, 15 and 16th May 2014)