[Resolved]  LG Electronic India — Bad Service LG REfrigerator- GC B40 BSS RJ

Hello I am Aruna Rangaraj from Hyderabad, Telangana, India. I bought LG refrigerator in 2010 at TMC, Hyderabad, Telangana, India. I would like to bring to your notice that the service here in Hyderabad is so poor that firstly they do not pick up their toll free number [protected]. My fridge broke down on Friday morning. I have tried registering a complaint calling the toll free (as there is no other number we could get in touch) there was no response, in the sense that either the call would end up before ringing or after fraction of seconds it would get cut. Today I got vexed up and called an authorized service centre named Ultra cooling systems. That technician intimated to me that it could be a problem with compressor and asked me to register a complaint as the compressor is in warranty. He charged me Rs.250/- for coming and just instructing this to me. Back again I had to start my battle with LG toll free number. I got through finally almost after 2 hr struggle. Each time the call was ending up before going through, then to get through the representative it took 13 minutes. The representative told me that I have to pay Rs500 + Service tax 12.333% because my fridge is out of warranty. I did not agree as I lost my valuable time and also half of the service charges due to trying harder getting in touch with the toll free. He put me on to his next superior, Floor supervisor, that person in turn put me on the Manager, Bhimudu. He talked very arrogantly and said there was no call record from my number. I asked him how will the call record be there when the call could not get through??? He replied very arrogantly saying that is not our problem. If that is not LG service people problem then is it the customer problem for having purchased the LG product???? I got to know later that the toll free is always engaged so the call would get connected only after couple of rings. Then it will be kept on hold for almost 10-15 mts. Then we will be able to register a complaint. Meaning to register a complaint with LG the total time is 3-4 days. This is our plight here in Hyderabad. Then there is no pleasure in purchasing products from LG. Please take necessary action Regards Aruna Rangaraj