LG Electronic India — Horrible Service by LG

Address:

Chennai, Tamil Nadu

I have a LG microwave (approx 3 yrs old). Suddenly the microwave bottom plate stopped rotating. I called the LG customer care for this problem on 5th July, 2015. They assigned a complain No. (RNA[protected]. Immediately one person from LG service called me (phone No. [protected]) and informed me that he wanted to visit my apartment. He came and checked the bottom plate. He said the problem was with the motor at the bottom and he would come next day to replace the motor. Next day he did not turn up. Then next to next day (on 7th July, 2015) another person called me (phone No. [protected]) and asked my home address. I was in the office, my parents were in home. Then he visited my home and replaced the motor. He took Rs. 500 from my father and left my home. My father asked for a bill, he said the bill would be sent by SMS!! Immediately my mother checked the MW and found that the heating was not happening. Earlier there was no problem with the heating. Immediately I called the service person, he said he would come and check again. However, he did not come back. Then I tried to call him and the first person visited earlier, repeatedly. However both of them did not pick up my phone. Then I called the customer care No. The CC person said that he would raise the issue to the customer service and he would send me the customer service No. However, I did not receive anything. Today (8th July, 2015), again I called the customer care described the entire problem with details. The lady patiently listened all and told me that as I did not receive any bill she can not file complain against earlier problem. Then she gave me the local service No. I called the local service No. The customer service person promised me to resolve the issue and he said that the bill was sent by SMS and E-mail. However, I have not received anything. Then again I called the service person who visited last time (phone No. [protected]). This time he picked up the phone. Surprisingly it was the first service person and he said that the heating problem was already there and now I have to change the magnetron. But the same person said earlier that there was no heating problem and even prior to service I personally checked in front of him that the MW was properly heating. After the repair only it stopped heating. Also, till now they have not sent any bill against the payment. I would like LG to investigate this matter thoroughly and take proper action. For your information three years before I bought all my home appliances (Mobile phone, MW, AC, Refrigerator, Washing machine) from LG. Now I regret my decision.