[Resolved]  LG Electronic India — Poor service response and unavailability of spares for refrigerator model gl244gp4

Address:

New Delhi, Delhi

Poor service response and unavailability of spares for refrigerator model gl244gp4

Davinder behal


To lgservice
Poor service response and unavailability of spares for refrigerator model gl244gp4


Dear sir,

I had purchased a lg refrigerator model gl244gp4 from your esteemed dealer m / s hindustan traders co. South patel nager new delhi 8 on 27 / 07 / 08 vide bill book no. 103 and serial no. 5117.

I have been following up for spares with the service center at rama road delhi as advised by your customer care department on phone and in case of poor response from them i have lodged complaint no rna[protected] that too with lot of efforts as customer care was not easily ready to lodge it

There seems to be some confusion among the service center and customer care as both trying to put the task on each other and in that case the customer becomes like ping pong ball as on both side he gets hit with no result

Also quality of parts are not at all at acceptable standard

There is one rubber gasket on the lower refrigerator department for fixing the door which is creating problem and not getting affixed due to which the ingredientsin the compartment are not getting proper cooling and getting wasted and have to be thrown away

First of all i had approached to service center at rama road after getting advice from your customer care to check the availability of part but the response from them was pathetic and they pushed me to contact service centre and lodge the complain

I again contacted your customer care but it was again advised them to contact service centre for spares, it was very difficult to lodge the complaint with them, they were more interested in visiting charges but not paid any attention to spare availability with them

In evening technician visited my place and confirmed that gasket has to be replaced but the service centre is not having spares and that too will not be available as model has been discontinued

What a shocking joke. . . Now what will i do with this refrigerator. . . Shall i need it to throw it as company is in capable of providing spars

I have bought a branded product and not a local unbranded product with no moral values

Lg is one of the top most brands and it is the moral responsibility of brands to provide availability of spares of the models to customer as these things are being bought once or twice in lifetime

The undersigned is also working with consumer durable firm and our company even provides the spares of 3 - 40 year old models

How can a brand refuse to give spars so confidentially that too if model is not very old

In earlier instances there is breakage in plastic parts due to poor quality that too are not available with your customer care and have to be sourced at local shops at higher prices

Why customer has to face all these harrasment and rubbish if he has choosen to buy a prestigious brand like lg

What is the difference between brand and local manufacturer if the brand is not able to provide spares

Now where shall i go with this refrigerator

In case of no availability of spare it is the moral responsibility of brand to exchange the complete product


Thanks and regards,
Davinder behal,
[protected]