LG Electronic India — regarding my new purchase of mobile handset LG G3 D855

Address:

Kolkata, West Bengal

I purchased my phone from S.H.MUMTAZUDDIN TIMES (P) LTD, 4 RADHA BAZAR STREET KOLKATA - 700001, since the day i have purchased the phone 19/03/2015, i have been facing minor issues with the phone but when on Saturday late in the evening my problem increased . I was waiting for Monday, so i could visit them ( vendor ) when i visited them they told me to visit the service centre . I visited the service centre and showed him my problems he agreed that the problem was genuine and said that we cannot give you a replacement as u have exceeded the 4 days exchange time . I purchased the handset on thursday late at night then it was a weekend in between after that i had my financial year ending so i visited them on the 26/03/2015 as i was really very busy and i did not know about the 4 days exchange policy, therefore they said u need to down grade the software and gave it back to me after the downgradation was done . It was working fine then after a few days again i started facing a lot of problems with my phone with the microphone, battery overheating, shutting down on its own and blue screen for two times . I immediately went to the service centre again and showed them all my problems they received my handset for further investigation and gave me a standby set . Yesterday i received a call from them saying that your handset is working absolutely fine and we cannot diagnose any problems with your phone hence please take the delivery . I went today took my delivery came back to office, restored the whole phone from LG PC suite and again it got hanged two times and shut down on its own . I called Lg service centre immediately and they said to come and visit them again on visiting them Mr.Surana said that there are a lot of third party applications and hence it all this is happening and to try it using in safe mode . I came back to my office and erased everything from my phone and just two applications were installed whatsapp and instagram and i was on a call and again the phone had switched off on its own . I purchased the phone for my convenience but i think i have taken a liability on my head since that day i haven’t used the phone more being running to the vendor or the service centre. I am a businessman and hence it is not tolerable for me to continue in this manner. I have spent a lot of my hard earn money on this phone for my comfort and not to regret this way at my purchase . Kindly help me resolve my issue. F.Y.I - i have heard from people that the vendor sells handset from the market and builds the IMEI number and sells it, maybe i am mistaken but it’s my duty to inform you . Even i would like to mention that they said u have to get a software installed from us without which you cannot use the handset on your computer but he mislead me as it is available on the lg official website LG PC SUITE which was later the way i connected to my PC and even gave me a anti virus which was not even a pro version but trial and charged RS 1400 in cash for the following . Kindly help me resolve this issue and obliged i will be highly grateful . Thanks & Regards Viplav Nemani [protected] [protected]@hotmail.com