I have purchased 32LA 6210-TD Sr no 303NDHBE4681 from Lulu (Oman)on 4th
July
2013 .This TV has been installed in India 14th July 13 .I was facing
problem with the TV as the display was not seen .When contacted LG
service center from India, they had replaced mother board as it was
failed on 27 th July 2014 .Now after 7 months i am faced the same
problem (motherboard has failed) .The LG service engineer attended and
told the spare needs to be changed Cost Rs 5000 / .I requested since the
failure is 2nd time within 7 months the part should be replaced free of
cost, but LG says that it is out of warranty and I will have to pay for
the same .
I have refused to pay since I doubt for the quality as the same part
fails within the period ot 7 months and the basic reason of failure is
not known .
I have already reported earlier but there is no response really frustrated for their service and quality .
Umesh
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LG Electronics customer support has been notified about the posted complaint.
I have been following up for the case registered with LD but i did not receive any feedback from the Company . Does the consumer complaints Dept play any role or it only forwards the mail and expects the company to give decision, I have raised the complaint from last 3 months and did not get any reply on this subject,
Is the forum a true one ??? I have a doubt now .Expecting a prompt reply
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Is the forum a true one ??? I have a doubt now .Expecting a prompt reply
Umesh
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