Comments
[protected]
Dear Risha,
Thanks for sharing your contact details with us. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
Regards,
LG Customer Support Team
Thanks for sharing your contact details with us. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
Regards,
LG Customer Support Team
Hello, A senior technician from LG visited our place, he is in a confused state as he is not able to figure out the issue. It is a defective piece as the water is not going to the drain pipe instead flowing out.
Looks like Suman and Kripakaran (technicians) are going to visit my place in the coming week to study about this leakage.
Senior technician(i dont knw his name) has visited our place 3 times in the past 3 months
Kripakaran and Suman also visited us 3 times in the past. After this 9 visits they were not able to figure out the issues. There were other technicians also who visited us very frequently.
LG realised that : If we all work TOGETHER towards ONE goal, we can achieve it much faster than working AGAINST EACH OTHER towards the SAME goal.
So next week both are coming together to study the issue so that they can discuss and come to a conclusion.
Their earlier findings in the past one year
1. Room is big so the AC will leak
2.Even if there is little dust at home (on the fan or side walls) the AC will leak
3. AC is kept little slanted (they removed and fixed it again) the AC will leak
4. Drain pipe is blocked (Fixed it) the AC will leak
5. The top filter is little uneven (fixed it) the AC will leak
6. Gas leakage (filled the gas) the AC will leak
7. AC should be kept in the ground floor and should not to kept in the top floor so the AC will leak
Looks like Suman and Kripakaran (technicians) are going to visit my place in the coming week to study about this leakage.
Senior technician(i dont knw his name) has visited our place 3 times in the past 3 months
Kripakaran and Suman also visited us 3 times in the past. After this 9 visits they were not able to figure out the issues. There were other technicians also who visited us very frequently.
LG realised that : If we all work TOGETHER towards ONE goal, we can achieve it much faster than working AGAINST EACH OTHER towards the SAME goal.
So next week both are coming together to study the issue so that they can discuss and come to a conclusion.
Their earlier findings in the past one year
1. Room is big so the AC will leak
2.Even if there is little dust at home (on the fan or side walls) the AC will leak
3. AC is kept little slanted (they removed and fixed it again) the AC will leak
4. Drain pipe is blocked (Fixed it) the AC will leak
5. The top filter is little uneven (fixed it) the AC will leak
6. Gas leakage (filled the gas) the AC will leak
7. AC should be kept in the ground floor and should not to kept in the top floor so the AC will leak
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7065
Pending
0
Resolved
4008
+91 12 0256 0941
+91 12 0256 0940
+91 12 0256 0900
P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
View all LG Electronics contact information
We are sorry for the inconvenience caused to you. Please share your contact details here: bit.ly/LG_Assist for a quicker resolution.
Regards,
LG Customer Support Team