[Resolved]  LG Electronics — AC repair

Address:	Mumbai City, Maharashtra, 400081
Website:	LG.in

This is with regards to my 1.5 ton LG split ac which is at LG service center (in Mumbai) for repair since 5th October 2015. Recently, the AC cooling had reduced and on 3rd Oct 2015 I registered a complaint via customer care.(RNA[protected], after inspection the LG technician said that the condenser is damaged, hence there is gas leakage.Further on 5th Oct 2015, the AC reached LG service center and after constant followup from my end, I was informed on 10.10.2015, by Mr. Bhagwan that the part has been ordered and will be available in 2 days.On 12.10.15 I was told that the part is not available hence a copper condenser has to be assembled into the unit via some other vendor.After discussion for some dats, the service center guy asked me to share the invoice copy so that a solution can be found. As per the retail invoice with me the purchase date is 23rd April 2012 but as per Mr. Vaibhav and Mr. Mohit (from LG BPO) the purchase date is 2011 and manufacturing year is 2010. LG back office team has derived these dates from the serial number.As a lay-man I do not understand how to find manufacturing date from the serial number. I also do not know how they have arrived @ the depreciated value of INR 9, 275/-. Would appreciate if someone explain this to me.Mr.Vaibhav does not even have the courtesy to explain the calculations to me. I have full rights to know how are you evaluating my product? Then during Diwali, Mr.Vaibhav offered to refund my money, hence I agreed.Now Vaibhav says that I have to buy an LG product, only then the money will be refunded.After more than 2 months of such PATHETIC experience, I donot wish to buy any LG product in future.I have informed Mr.Vaibhav, I will not accept buy-back option as there is a possibility that I may face similiar issues again in future.I donot wish to undergo such mental trauma again. After that, there is no response from any person from LG. My advice to everyone would be NEVER buy LG. Prasad Prabhu [protected]