[Resolved]  LG Electronics — AC servvice requiremnt pending for 7 days

Address:

Kolkata, West Bengal

The service request was initiated on 22/04/15 but not attended to till date ... as given to understand would be done in 24hrs. Details in mail appended below. From: "moloy mukherjee"<[protected]@rediffmail.com> Sent: Wed, 29 Apr 2015 14:07:17 To: "lgservice "<[protected]@lge.com> Subject: Fw: Service not recieved for RNA[protected] dtd 22/5. There has been NO RESPONSE TILL DATE - a lapse of 7 days now. From: "moloy mukherjee"<[protected]@rediffmail.com> Sent: Mon, 27 Apr 2015 09:59:05 To: "[protected]@lge.com"<[protected]@lge.com> Subject: Service not recieved for RNA[protected] dtd 22/5. Dear LG Service, This is to bring to your notice that I had lodged a service requirement at your call center on 22/04/2015 vide ticket no - RNA[protected] for my window AC. As usual I was given to understand that the job would be attended to & completed within 24 hrs. However, I had to again followed up on 23/04/2015 with your call center & was again assured that the service engineer would attend within 24hrs. The status as on date / time REMAINS UNCHANGED after a LAPSE OF 5 DAYS. I write to you with the hope that the same will be RESOLVED BY TODAY. Also, fyi, this is not the first such instance & although your call center assures for a 24 hrs service but the same never happens as regarding to AC services. However, for W/Ms & M /O the service has been received well within 24hrs. Once again hoping for an early service from your end. Thanking you Moloy Mukherjee Cell~ [protected]