LG Electronics — AC technician and customer care unprofessionalism

Address:

50084

I had filed a complaint to lg service center on monday. I called the lg service center and explained the scenario to them on monday and they proudly told that within 24 hours my ac issue will be resolved. After 4 days i am sitting here and still waiting for the issue to be fixed even after multiple reminders. I am tired of talking tot he service centers guys and the technicians explaining the scenario. I have talked to at least 8 people till now.

After continuous reminders and begging finally two technicians came to check out my ac and again they promised me that the issue will be fixed by yesterday evening at any cost. They checked for one hour and explained that they need a capacitor to fix it and for that they have to go to a place which is 10 kms from my house. I was ready to wait till 11 pm but the only thing i asked is to get the ac fixed. Of course as expected the technicians never turned up after that. He called and told he will come in the morning ie today at 10 am. But he didnt turn up.

Today being miserable i kept calling the technician who came yesterday and he gave me another guy's number whom i have been trying since 10 am. Finally when he picks up the call at 12 eh says he is having fever and cannot come.

Again like a loser i called the lg service center to send some one who knows what the scenario is. I got a call now from a technician who does not even know what the issue is. When i told him not to forget the capacitor he is asking me "kya capacitor madam". I called the customer care again they say that the technicians who turned up yesterday are not our concern.

I do not know how someone can take so much non sense in a week. This is the worst customer care service i have ever experienced and would never ever purchase an lg product ever again in my life. I would recommend no one should buy any lg products whatever offer/discounts they might offer. They will please you until you buy the product. After that its none of their business according to the lg customer care.

Note : people who are sitting in the name of supervisors should first resign and find another job.