LG Electronics — air condition service

Address:New Delhi, Delhi

As above sub complaint registered dated 21-4-15. & ensure complaint will be solve in next few hour today i receive a call from engineer/ serviceman that i will be reach to you morning 10-11 am. 12 pm i call back to him he reply i will be 1or 2 pm but he not reach to me then i call him aging 5 p.m he reply i will be 7.pm i reply him no need to come after 5 pm. kindly ensure is this good way to service .
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Poor Quality of LG Customer service
Hi
This mail is regarding poor quality of LG Customer Service.

I ts been 2- 3 days now, I have registered a complaint for my Air condition . Till date nothing have been done...
During this period, endless calls done by me, your Engineer 4 - 5 times call me but not reach to me at last i call him again he reply i will reach 7.pm i tell him go back morning 10 a.m he is calling me i am reaching this is not fare as last evening i call customer care (every time ..call is done by different executive talking different stuff).

What do you think I have to waste my time everyday calling u or attending ur calls???

I just don't understand how u people work???
Is this the way u solve ur customers problem?? OR torture ur customers???

I want the concern person to take a correct step in this matter...as soon as possible, ...else..I will take the necessary step...

Regards
Harish -[protected]
Dear Harish,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team

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