LG Electronics — Broken new phone and terrible service.. really terrible service

I have had Samsung phones for the last several phones I have had through Verizon. After some issues with them I decided to try LG, the G5. I ordered it over he phone win Verizon and was sold on the monthly payment plan for the phone at $624.
I received the phone and was loving it. After only 21 days o[censored]sing the phone I could no longer get the phone on or off. Even from sleep mode the power button was not working. I had to touch it over 10-15 times at different angles to get it to turn on. Verizon would not take the phone back since it was over the 14 day, no questions asked period. So I contacted LG to repair the issue.
I am in Hawaii so understand things take a little longer. I sent the phone on May 22 ( a week after getting label because I work and the closest fed ex location is over 35 min away.). It sent the 22nd and I received an email 5/31 that the phone was received. I then got the phone back 2 weeks later on 6/ 13. I took it out of package and inserted the chin with battery and it would not fit properly. It would not click in. So no I have to go through the whole process again for a brand new phone.
I called immediately and explained the issue to the tech and our call got dropped. I anticipate a call back since she had my number, but did not get one. So I had to call back again and explain everything again. I explained my dismay in lg products and I would like to speak to a supervisor. I was told a report was made and I would get a call from a supervisor the next day. In the mean time to fill out repair ticket in a link I was sent. I went to that link and was unable to complete it due to my address being Hawaii.
Next day I waited for supervisor call, never got. So 1:14 Hawaii time I called. After having to relay story again... I finally Spoke to supervisor that confirmed I need to send battery, apologized for how long it took last time and said he would send me an expedited/express label. I explained how unhappy. Was that I paid for a new phone and am paying monthly for a phone that I am not even using. And now it will have a replaced board and replaced battery pack..might as well have bought a refurbished.. At one point someone told me to suspend my service so I want paying for it...but I have t have it..no land line. Stuck using my broke screen phone that doesn't hold a charge...whole reason I bought new one...After an hour on the phone (59 min 32 sec), I anticipated the label.
Next day still had not gotten label. Called again. After going through story again...Was told they would send it. I did get it via email. It was for ground. I called again to verify this was correct label and would be faster. Was told yes.
I brought the phone to fed ex, (which is a 35 min one way drive for me) and was told they cannot ship with the battery. (But I was told by supervisor to send battery.)... Called support again and went through story AGAIN. this time to add insult to injury the gal tells me that the techs said the phone was working fine when they sent it back... The power was working...but something got screwed up and battery wouldn't fit in.. She then tells me that I should be able to send it with that label and to go back to fed ex and she will talk to her...it is already 5 pm and they are closed. I have to go all the way back home and try again. So first thing in the morning I call again and she wouldn't give me to supervisor, just kept telling me that they have always worked with fed ex with no problems. I don't know what to do at this point cause fed ex turns away my package. I tell her. Just need an express label and she instead wants me to drive to fed ex so she can talk to them...35 min out of my way..and I have to work. So I give her the local phone number I have for them. It ends up being the express location and they tell her the ground location down the road will take my package...she tells me to bring it there...THAT IS THE LOCATION THAT WOULDNT TAKE IT. I tell her to call back and get ground location phone number. She puts me on hold then tells me ground location doesn't have incoming line so she will call fed ex main number and work it out. I cannot hold at this point since I am at my job. She asks when I will be done and I tell her an hour. She said she will call me in an hour. 6 hours pass and I call back. Once agin having to relay my story and get told fed ex has always works with them..don't know why I am having issue. Supervisors already gone for day. Guy tells me he is filing report and will have supervisor call me first thing. I tell him I am at work and he asks what time I am available. I told him 1pm is my lunch. He said he will have someone call me at one and get me the label I need. Of course you know where this is going. No call. 1:45 I call and ask for supervisor. Once again tech tris to troubl shoot, but I know supervisor hours are almost over. And of course before I can get one they are over. He promises me Monday I will hear from someone first thing..he will personally call me back... Yip..you guessed it.. No call. So almost 11 my time I call. I spend 55 min on hold for supervisor. Another 20 explaining the issue. He tells me different department will send label in next couple hours. It is now past the time payment department is open (he told me they close at 5) and over 2 hours since I called and still no label. SINCE LAST MONDAY (one week) I HAVE SPOKE. TO 12 DIFFERENT PEOPLE, AND SPENT OVER 4 HOURS OF MY TIME ON THE PHONE AS WELL AS 75 MINUTES DRIVING TO FED EX. AND STILL AM NOT ANY CLOSER TO GETTING MY BRAND NEW PHONE FIXED AGAIN!!!
At this point I just want a refund on this phone. I don't want an LG. Horrible phone and even worse customer support. I did not pay for a Frankenstein phone, I paid for new phone. By the time I get it back it will have new board and now new chin/battery pack, two main components of the phone. I had a tempered glass cover on screen I paid $20 for and had to have that removed so lost that money as well...
I just paid more for a phone then I paid for my washing machine and it doesn't work. I run my business from my phone and totally rely on it, and I paid for an expensive phone to have reliability. And I have this...


UPDATE: On Monday June 20th I spoke with a manager/supervisor that informed me a different shipping label would be sent through the payment department, as he could not. I was informed it would be emailed to me. As of today, Wed. June 23rd, I have still not received this label. I called this afternoon only to have the tech keep trying to send me a ground label and not listen to what I was needing. He told me if I wanted to talk to a supervisor I would have to call earlier, even though they would still be there for 2 hours... would NOT connect me. So 10 days later and I still have my phone and no way to send it with the battery. I will be sending it without the battery and expecting they will ensure that it works with multiple batteries before sending it back to me. I am so over your company.
Please work with Verizon and allow me to get a refund. Unless you have a product you can stand behind, I don't want it.